WHAM has a 24-hour late cancellation policy in place. This policy ensures that you understand and aware that we will charge for late cancellations and no-shows within 24 hours of your scheduled appointment.
We cannot charge this fee by using a third party source of funding (e.g. DVA, Workers Compensation or CDM plan), this is solely payable by you. We understand that sometimes things arise, and will take this into consideration.
I understand that WHAM has a cancellation policy that states;
'If the client provides notice of cancellation via the appropriate channels but does so within 24 hours of their appointment, the participant will incur a cancellation fee equal to 100% of the service they are being provided.'
AND
'If the client makes no contact through any of the channels, and our therapist begins to travel or has arrived at the predetermined location for the service, both a 100% cancellation fee and a travel charge will apply. This also includes if the therapist arrives and the client contacts us at the time of their scheduled appointment or after the fact, to inform us they will not be attending'
You are liable for this charge and acknowledge that you have read the above.